FAQs for Live Conference Days
Everything You Need to Know About Attending ICCN 2022
Access to the Virtual Platform
The ICCN 2021 Virtual Conference will open on 2 February 2021. A link to the virtual platform will be provided prior to the start date. Please keep an eye for incoming messages from “Pheedloop” at the email you used for registration. If you do not receive the email with the virtual platform link, please check your spam/junk folder.
Your Online Profile
Once you are logged in, you can update your profile and select the visibility of your profile by clicking on the “Account” tab.
Possible Issues & Solutions
We strongly recommend using a modern browser to participate in the virtual event. Specifically, we suggest Google Chrome for its security and feature compatibility. If you would like to download it, please follow this link.
A high-speed internet connection is recommended to participate in sessions without experiencing interruptions. If the stream is working, but the audio or video seems choppy, it is possible your internet connection is too slow, unstable, or bandwidth is being utilized elsewhere.
I Can See The Video, But I Do Not Have Sound
Ensure your speakers are not muted, none of the controls on the stream (if available) are muted, and no other tab is occupying your audio channel.
I Am Having Audio Issues
Please make sure you clicked on “Join Computer Audio” on the session screen when it opens.
You may also re-click on the session name (left side) to refresh the stream (DO NOT refresh your browser; this will cause you to log out of the session). If your sound issue continues, please exit, and re-enter the meeting or connect with us via the Helpdesk in the bottom left corner. If you are watching presentations on tablet/ phone, you may consider using a headset – that may solve audio issues.
Enter a full screen mode for the best presentation experience – click “Full Screen” (top right corner of the presentation screen)